During a voters’ surgery on 27 May 2010 I was approached by a Mrs.N, who was having problems with her monthly supply of expensive medication. She had been prescribed two boxes of the medication, but her local pharmacy was only issuing her with one per month.

After meeting Mrs.N, I sent a deputy’s request to the manager of the pharmacy asking him to solve the problem. In addition, my assistants contacted the manager by phone and were assured that the next tine Mrs.N called in at the shop she would be given all the medication she has been prescribed. A phone call was made to Mrs.N to confirm that she received all her medication last month. Mrs. N also asked for some help with repairs to her apartment (replacement of a sewage pipe) and this problem has also been resolved.